Delete your data

Effective date: October 10, 2026

1. Disconnect a social account in BrandRhythms

Only a business account's owner can disconnect accounts. Social Media Managers and Content Creators should ask their owner.

1. Sign in at app.brandrhythms.com and open the brand.
2. Go to Brand settings and find Social accounts.
3. Choose Disconnect next to the Facebook Page, Instagram account, or TikTok account.

What happens right away:

• The account's access token is deleted, so BrandRhythms can no longer post to it or read its results.
• Posts scheduled for that account are cancelled and go back to drafts.
• The account's saved details (ID, name, handle, picture) and its post results (metrics) are deleted. The activity record notes that the account was disconnected, with its name, and is kept as described in section 6.
• Your drafts and the history of posts already published stay in BrandRhythms until you delete them or your account.

2. Remove BrandRhythms in Facebook and Instagram

You can also remove our access from Meta's side. Menu names can change slightly between app versions.

Facebook

1. In Facebook, open Settings & privacy → Settings.
2. Open Business integrations (on some accounts, Apps and websites).
3. Find BrandRhythms, choose Remove, and confirm. You can also choose to delete posts BrandRhythms published on Facebook.

Instagram

BrandRhythms connects to Instagram professional accounts through the Facebook Page they're linked to, so removing BrandRhythms in Facebook (above) also removes its Instagram access. You can also check in Instagram:

1. In Instagram, open your profile, then the menu, then Settings.
2. Open Website permissions → Apps and websites (or Accounts Center → Your information and permissions).
3. Find BrandRhythms under Active and choose Remove.

Once you remove access, the token we hold stops working immediately and nothing more can be published or read. Our daily check marks the account Needs reconnecting in BrandRhythms. To also delete the account's stored details from BrandRhythms, disconnect it there (section 1) or email us (section 4).

3. Remove BrandRhythms in TikTok

1. In TikTok, go to your Profile and open the menu.
2. Open Settings and privacy → Security and permissions → Apps and services permissions.
3. Choose BrandRhythms, then Remove access.

The token stops working right away. As with Meta, disconnect the account in BrandRhythms or email us to delete its stored details.

4. Delete your account and data

To delete your BrandRhythms account, a brand, or all of your business's data:

1. Email [CONTACT EMAIL] from the email address you sign in with, with the subject Delete my data.
2. Tell us whether you want to delete your whole business account (owners only), a single brand (owners only), or just your own login (any team member).
3. We'll reply to confirm. To protect you, we only act on requests we can verify came from you.
4. We complete the deletion within 30 days and email you when it's done.

5. What we delete

When we delete a business account, we delete:

• your login, profile, and team memberships;
• every brand, Brand Brain, and content pillar;
• ideas, posts, captions, schedules, review comments, and AI-written drafts;
• uploaded images and videos and their library details;
• connected social accounts and their access tokens;
• publishing records and post results (metrics);
• Autopilot settings and generated weeks; and
• open invites.

If you're a team member deleting only your own login, the content you created stays with the brand, because it belongs to the business account. Your name is removed from it.

6. What we keep for a short time, and why

Activity records

Up to 12 months, for security and to resolve disputes about what was posted. After that they are deleted.

Backups

Deleted data can remain in encrypted backups for up to [BACKUP RETENTION PERIOD] until those backups expire. We don't restore deleted data from them except to recover from a system failure, and we delete it again if we do.

Billing records

As long as tax and accounting law requires (once billing launches).

Records of your request

That you asked us to delete your data and when we did it, to show we honored it.

Anything the law requires

For example, if we're legally required to preserve information for an investigation.

AI providers

Anthropic deletes the text we sent it for AI drafts within 30 days on its own schedule, as described in our Privacy Policy.

Posts already published to Facebook, Instagram, or TikTok are on those platforms, not in BrandRhythms. Delete them on the platform if you want them gone.

7. Team members, invites, and the early-access list

• Leave a team: ask the owner to remove you. Your access ends immediately.
• An invite you didn't want: ignore it; it expires in 7 days. Email us to have your address removed from it sooner.
• Early-access list: email [CONTACT EMAIL] and we'll remove your address.

8. Contact us

[LEGAL ENTITY NAME]
[MAILING ADDRESS]
[CONTACT EMAIL]

For more about how we handle data, see our Privacy Policy.